Privacy Policy

We arrange travel for people who trust us with the details of their lives. Where they sleep, how they move, what matters to them. That trust shapes how we treat information everywhere, including here. This page explains what we collect and why, and the rights you hold over it.

The data controller is FASTTRACKED TRAVEL LTD, registered in England and Wales (company number 17299230), registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

We collect as little as the work requires. We sell none of it. No cookies, no advertising pixels and no tracking across sites. What you share with us is used to reply and to arrange your travel, nothing else.

While the site is open, your browser keeps two small notes for us: that you've already seen the opening, and anything you've typed into the enquiry box but not yet sent, so it isn't lost as you move between pages. They are never sent to us or anyone else, and they are cleared when you close the tab.

We measure visits with Plausible, which sets no cookies and stores nothing on your device. It counts page views, referring sites, device types and countries in aggregate. It doesn’t identify you or follow you across other websites.

When you write to us

An enquiry through the contact form reaches us with your name, your email address, phone number where applicable and your message. We keep it to reply. Messages sent on WhatsApp are subject to WhatsApp’s own privacy policy.

When we arrange travel

A booking needs more than an enquiry: names of those travelling, contact details, travel preferences, and passport details where required. Dietary or health considerations you share are handled with particular care and used only to suit your arrangements. Payments are processed by established third-party providers. We never store full card details.

Website logs

Our hosting records standard server logs (IP addresses, browser details, request times) to keep the site secure and reliable. They are kept by our hosting provider for a limited period and never used to identify visitors.

Data protection law asks us to name the basis for each use, so here they are.

Enquiries and bookings

Replying to you and arranging your travel are steps toward, and then the performance of, a contract with you.

Dietary and health details

These are used only with your explicit consent, which you can withdraw at any time. They are never shared with the software providers below: we take them out of any request first.

Security and analytics

Keeping the site secure and understanding how it is used are our legitimate interests, met in ways that don't identify you.

Records

Booking and financial records are kept because the law requires it.

Your information is shared only where the work requires it, and only with parties bound to protect it and use it for the agreed purpose. We describe categories of provider rather than individual suppliers, since our providers change over time.

Travel partners

Hotels, airlines, transfer and experience providers receive what they need to deliver your arrangements, and nothing more.

Service providers

Third-party providers host the website, deliver its images, measure visits, arrange introductions you book with us, deliver messages sent through the site to our inbox, and provide software that helps us organise and read the requests you send.

Legal requirements

Where disclosure is required by law, we comply.

Personal information may be processed in the United Kingdom (UK), the European Economic Area (EEA), the United States, or other countries where our providers operate. International transfers use lawful safeguards for equivalent protection: UK adequacy regulations, including the UK Extension to the EU-US Data Privacy Framework, the UK IDTA, the UK Addendum to the EU SCCs, or other approved mechanisms.

We keep information for as long as the purpose requires and no longer.

Enquiries

Enquiries that don't become trips are deleted 12 months after our last contact.

Travel details

Passport, dietary and health details are deleted within 3 months of your return.

Booking records

Booking and financial records are kept for 6 years from the end of the financial year they belong to, as UK tax and company law requires.

Logs and analytics

Server logs are kept by our hosting provider for a limited period, for security only. Analytics is aggregate.

Under UK data protection law, you can request a copy of what we hold, correct it, delete it, restrict or object to how we use it (including for direct marketing), and receive it in a portable form. Where we rely on your consent, you can withdraw it at any time. We make no automated decisions about you. Requests cost nothing, we respond within one month, and we may first confirm your identity.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. We'd ask you to raise it with us first.

If how we handle information changes, this page changes with it, and the date at the top moves. Anything material, we will say plainly.

Questions about this policy, or a request under your rights, reach us at contact@fasttracked.co.uk.